Catalyst Services LLC  (collectively “Catalyst”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centers and other products and services (collectively, the “Services”) and through other
interactions and communications you have with us. This privacy policy sets out the basis on which
any information, including any personal data, we collect from you, or you provide to us, will be
processed by Catalyst. Each time you access or use the Services or provide us with information, by
doing so you are accepting and consenting to the practices described in this privacy policy.


I. Scope and Application
This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or
use our Services (“Users”) as well as to drivers, Service Provider companies, or any other persons
who use the Catalyst platform under license (collectively “Providers”).


II. Collection of Information Information You Provide to Us
We collect information you provide directly to us through your access or use of the Services, such
as when you create or modify your account, request on-demand services, contact customer
support, or otherwise communicate with us. This information may include: your name, email
address, phone number, postal address, profile picture, payment method, financial and credit card
information, and other information you choose to provide.


Please note that we do not knowingly collect, keep or maintain personal information from
children under the age of 16 through the Services, as we require that all users represent to us that
they are at least 16 years old.


Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to
contact you directly such as full name, postal address, phone number, credit/debit card
information, or email address) (“Personal Information”) and demographic information (i.e.
information that you submit, or that we collect, that is not personal information; this may include,
but is not limited to, post code, hometown, gender, username, device information, including the
type of mobile device you use, a unique device identifier (for example, your device's IMEI number,
the MAC address of the device's wireless network interface, or the mobile phone number used by
the device), mobile network information, your mobile operating system, the type of mobile
browser you use, time zone setting, device location, IP address, SMS data, transaction
information, age/birth date, browsing history information, searching history information, and
registration history information) (“Demographic Information” and, together with Personal
Information, “Personal Data”).


We also use GPS technology to determine your current location. Some of our location-enabled
Services require your personal data for the feature to work. If you wish to use the particular
feature, you will be asked to consent to your data being used for this purpose.


Information We Collect From Other Sources
We may also receive information from other sources and combine that with Personal Data we
receive from you or collect through our Services. For example:

● When you request on demand services, our drivers may provide us with a User rating after
providing services to you.


● If you also interact with our Services in another capacity, for instance as a Provider we may
combine or associate that information with Personal Data we have collected from you in your
capacity as a User.


III. Use of Personal Data


We may use Personal Data which you provide to us or we collect from you to:
● Provide, maintain, and improve our Services, including, for example, to facilitate payments, send
receipts, provide products and services you request (and send related information), develop new
features, provide customer support to Users and Providers, develop safety features, authenticate
users, and send product updates and administrative messages;
● Perform internal administration and operations, including, for example, to prevent fraud and
abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data
analysis, testing, and research; and to monitor and analyze usage and activity trends;
● Send or facilitate communications (i) between you and a Provider, such as estimated times of
arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your
use of certain features, such as referrals or invites;
● Send you communications we think will be of interest to you, including information about
products, services, promotions, news, and events of Catalyst and other companies, where
permissible and according to local applicable laws; and to process contest, sweepstake, or other
promotion entries and fulfill any related awards;
● Notify you about changes to our Services;
● Allow you to participate in interactive features of our Services;
● Keep our Services safe and secure; and
● Personalize and improve the Services, including to provide or
recommend features, content, social connections, referrals, and advertisements.


IV. Storage and Transfer of Personal Data


You agree that we have the right to transfer the Personal Data described in this privacy policy to
and from, and process and store it in, the Republic of Ireland, the United Arab Emirates and other
countries, some of which may have less protective data protection laws than the region in which
you reside. Where this is the case, we will take appropriate measures to protect your Personal
Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this
transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is
treated securely and in accordance with this privacy policy.
To preserve the integrity of our databases, to carry out on-going Services on your behalf, for
research, analytics and statistics purposes and to ensure compliance with applicable laws and
regulations, we retain Personal Information and Demographic Information submitted by Users and
Providers for a reasonable length of time. Catalyst is not responsible for the accuracy of the
information you provide, and will modify or update your Personal Information in our databases
upon your request. If required by law or at your request, we will erase or archive from active use
your Personal Information. By accessing or using the Services, you do hereby represent and
warrant that you understand that all information submitted by you through the Services or

otherwise to Catalyst may be used by Catalyst in accordance with applicable laws, this privacy policy
and our customer terms of use.


V. Sharing of Personal Data


We may share Personal Data which we collect about you as described in this privacy policy or as
described at the time of collection or sharing, including as follows:
Through Our Services
We may share your Personal Data:


● With Providers to enable them to provide the Services you request. For example, we share your
name and delivery locations with Providers;
● With third parties to provide you a service you requested through a partnership or promotional
offering made by a third party or us;
● With third parties with whom you choose to let us share your Personal Data, for example other
apps or websites that integrate with our API or Services, or those with an API or Service with
which we integrate; and


VI. Other Important Sharing


We may share your Personal Data;
● With Catalyst Auto Service subsidiaries and affiliated entities;
● With vendors, consultants, marketing and advertising partners, and
other service providers who need access to such Personal Data to carry out work on our behalf or
to perform any contract we enter into with them;
● In response to a request for information by a competent authority if we believe disclosure is in
accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
● With law enforcement officials, government authorities, or other third parties to enforce or apply
our Terms of Service, to investigate potential breaches or if we believe your actions are
inconsistent with our Terms of Service, or to protect the rights, property, or safety of Catalyst or
others;
● With third parties in connection with, or during negotiations of, any merger, sale of company
assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business
by or into another company;
● If we otherwise notify you and you consent to the sharing; With third parties in an aggregated
and/or anonymized form which cannot reasonably be used to identify you


VII. Your Choices Marketing and Opting Out


Catalyst provides Users and Providers the opportunity to opt-out of receiving communications from
us and our partners at the point where we request information about the visitor. You have the
option to ask us not to process your Personal Data for marketing purposes and to remove it from
our database, to not receive future communications or to no longer receive our Services.
Access to Information
The Acts give you the right to access information held about you. Your right of access can be
exercised in accordance with the Acts. Any access request will be subject to a fee to meet our
costs in providing you with details of the information we hold about you.
Changes to this Privacy Policy

We may change this privacy policy from time to time. If we make significant changes in the way
we treat your Personal Data, or to the privacy policy, we will provide you notice through the
Services or by some other means, such as email. Your continued use of the Services after such
notice constitutes your consent to the changes. We encourage you to periodically review this
privacy policy for the latest information on our privacy practice.


VIII. Security Precautions


Your Catalyst profile is password-protected so that only you and authorized Catalyst employees
have access to your account information. Catalyst staff will never proactively reach out to you and
ask for any personal account information, including your password.


Catalyst makes every effort to ensure that your Personal Data is secure on its system. Catalyst has
staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives,
periodically reviewing Web security and making sure that every Catalyst employee is aware of our
security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be
100% secure. As a result, Catalyst cannot guarantee the security of any Personal Data you transmit
to us, and you do so at your own risk. If You have any further questions on this issue, refer to our
customer terms of use. To the extent permitted by applicable law, Catalyst expressly disclaims any
liability that may arise should any other individuals obtain the Personal Data you submit to Catalyst.


IX. Cookies


Our website uses cookies to distinguish you from other users of our website. This helps us to
provide you with a good experience when you browse our website and also allows us to improve
our website and the Services we provide. By accessing and browsing our website, you are
agreeing to our use of cookies.


X. Contact Us


If you have any questions, comments and requests related to this Privacy Statement, or if you have
any complaints related to how Catalyst processes your personal data, please contact us at
info@catalystservices.ae.

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